How to contact Klaaryo support
Open the support chat inside the app, send us a message, open a request, search the articles and read the news.
Updated on Oct 12, 2026
Klaaryo support is inside the app. Click Support in the sidebar: a chat opens where you can write to the team, open a request, search the articles and read the news.
Where to find it: sidebar → Support (at the bottom, in the OTHER group)
What you'll find in the widget
- Send us a message: write to the team in the chat. If the team is offline, the widget tells you when you'll get a reply.
- Open a request: report an issue that needs follow-up over time.
- Find answers: search the Klaaryo Support articles. Below the field you'll find some suggested articles.
- At the bottom, the Home, Messages (your conversations with the team), Help (the articles) and News (product updates) tabs.
Steps
To write to the team:
- Click Support in the sidebar.
- Click Send us a message.
- Describe the issue and send.
To open a request:
- Click Support in the sidebar.
- Click Open a request.
- Describe the issue. Mention the campaign, candidate or session involved.
- Send.
To search for an answer:
- Click Support in the sidebar.
- Click Find answers and type your question.
- Open the article you need.
To close the widget, click the X at the top, or Close chat in the sidebar (shortcut ⌘+H).
Good to know
- Your conversations with the team stay in the Messages tab.
- When the team replies you hear a notification sound, which you can turn off. If you don't read the reply within about ten minutes, you also get it by email.
Common issues
How do I open a ticket? Open Support from the sidebar and click Open a request.
What's the difference between a message and a request? A message is a chat with the team. A request ("Open a request") is for an issue that needs follow-up over time: you can see its status, which can be Submitted, In progress, Waiting on you or Resolved.
I can't see the Support item. The Support item is visible to all user roles, including hiring managers on their Home page. If you can't see it, reload the page; if it still doesn't appear, write to your Klaaryo contact.
What do I write in the request? What you wanted to do, what happened, and the name of the campaign or candidate. It helps the team get back to you sooner.