How to search and filter human intervention requests

Find the most urgent requests with search, status tabs, and filters by reason, campaign and chat status.

Updated on Oct 12, 2026

With search, tabs and filters you can quickly find the requests to handle first, even when there are many.

Where to find it: sidebar → Intervention requests → left column

Steps

Open Intervention requests.
For a specific case, type the candidate's name in Search... (shortcut ⌘ + F).
Use the tabs for the request status: Pending, In progress, Handled, All. Next to each tab you see the number of requests.
In the first menu, choose the reason: All requests, Aggressive behavior, Information request or Other.
In the second menu, choose the module (e.g. Recruiting).
To filter by campaign or chat status, use the filters icon next to the search.

Request reason filter open

Available filters

Filter	Options	What it's for
Status tabs	Pending, In progress, Handled, All	Seeing what's left to do
Reason	All requests, Aggressive behavior, Information request, Other	Seeing requests by cause
Module	Recruiting (and other active modules)	Separating recruiting requests from those of other modules
Campaign and chat status	From the filters icon	Focusing on one campaign or on expired chats

Good to know

You can combine several filters. E.g. reason + candidate search.
For each request you see the candidate, a description of the reason, the time elapsed and the status.
The red dot marks a new request.
A request from a candidate who asks to talk to a person falls under the reason "Request to speak with a human".

Common issues

I can't find a request. Open the All tab and choose All requests in the reason menu.

I have lots of requests: where do I start? Open the Pending tab. Then check In progress to close the ones already started with Mark as handled.

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How to search and filter human intervention requests

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