Human intervention requests
Cases the agent hands over to a person.
3 articles
- How to search and filter human intervention requestsFind the most urgent requests with search, status tabs, and filters by reason, campaign and chat status.
- What a human intervention request is and how it differs from the InboxWhen the agent stops and asks for a person, what happens to the chat, who gets notified, and how it differs from the Inbox.
- How to handle a human intervention requestReply to the candidate and mark the request as handled; Pending, In progress and Handled statuses.