How to edit the agent's WhatsApp templates
Edit the messages the agent sends with a template: first contact, follow-up, interview outcomes and manual rejection. Meta approves each template within 48 hours.
Updated on Oct 12, 2026
The agent uses WhatsApp templates to write to candidates: the first contact, the follow-up, the interview outcomes and the manual rejection. Every new or edited template must be approved by Meta (WhatsApp) before it can be sent.
Where to find it: sidebar → Agent
The agent's templates
| Block on the Agent page | Template | When it's sent |
|---|---|---|
| Opening Template | Applicant (first contact) | First message to the candidate |
| Follow-up Templates | Applicant follow-up | If the candidate doesn't reply within 6 hours |
| Interview Outcome Messages | Interview - fit, Interview - not a fit, To hire | When you enter the interview outcome |
| Manual rejection template | Not a fit - manual | When you manually mark a candidate as not a fit |
Steps
- Click Agent in the sidebar.
- Find the block of the template you want to change. For outcomes, first choose the message from the menu.
- Click Edit.
- Change the text. You can use variables like {{candidate_full_name}} and {{job_title}}.
- Click Save at the top right.
- Wait for Meta's approval: under the template you see the status, which changes to Approved.
Good to know
- Meta approves templates within 48 hours. Until approval, the agent keeps using the previous version.
- All templates have the footer Conversation handled by an AI assistant.
- The message for candidates who don't show up to the interview (no show) can't be customized.
- The closing message for candidates who say they're not interested is edited on the same Agent page.
- For a template with an image, see Edit an agent template: text, image, variables and button.
- Changes apply to messages sent after approval.
Common issues
The template doesn't show as Approved yet. Meta can take up to 48 hours. If it isn't approved after 48 hours, open a request from the support chat saying which template you edited.
The candidate got the old text. The message was sent before the new text was approved. From the moment of approval, the new one is sent.
Related articles
- What happens if the candidate doesn't reply (follow-up and 24-hour window)The automatic follow-up after 6 hours, the expired WhatsApp chat and how to contact a candidate again with a template.
- How the agent talks to candidatesThe path of the WhatsApp conversation: opening, questions, evaluation, outcome, language, skipped questions and handover to a person.
- What the Agent is and what you can configureThe Agent section sets the WhatsApp profile, language, empathy, templates, FAQs and rules of the AI assistant that talks to candidates.
- How to set up the Agent's FAQsEnter the answers the agent gives to candidates' most common questions, valid in all campaigns; what general knowledge is.
- How to customize interview outcome and closing messagesEdit the messages the agent sends after the interview (fit, not a fit, to hire) and when you manually mark a candidate as not a fit.
- Why did the agent discard a candidate?How to understand why a candidate turned out not to be a fit (Evaluation tab, filters, criteria, answers) and how to step in.
- Why doesn't the evaluation match the chat?The evaluation is based on the conversation and a few details from the CV, like the date of birth. What to check when the outcome seems different from what you read in the chat, and how to correct it.
- How to set up human intervention rulesDecide when the agent stops the conversation and hands it to a person; default and custom rules.