How to customize interview outcome and closing messages

On the Agent page you choose the messages the agent sends after the interview outcome and when you manually mark a candidate as not a fit.

Where to find it: sidebar → Agent → Interview Outcome Messages and Manual rejection template blocks

Which messages you can customize

Steps

1. Click Agent in the sidebar.
2. In the Interview Outcome Messages block, choose the message from the menu (e.g. Interview - fit).
3. Click Edit and change the text. You can use variables like {{candidate_full_name}} and {{job_title}}.
4. Repeat for the Manual rejection template block.
5. Click Save at the top right.

Good to know

• Under each template you see its status, for example Approved. A new or edited template must be approved by Meta (WhatsApp) before it's sent: approval comes within 48 hours. See How to edit the agent's WhatsApp templates.
• A template can have a button (e.g. a link to the company website). The message for candidates who don't show up to the interview (no show) can't be customized.
• If you manually mark a candidate as not a fit (Not a fit - manual), the Manual rejection template message is sent.
• All templates have the footer Conversation handled by an AI assistant.
• The closing message for candidates who say they're not interested is also edited on the Agent page.
• For opening templates and templates with an image, see Edit an agent template: text, image, variables and button.
• To enter an interview outcome, see How to enter an interview outcome.