AI Agent
How the agent works, its messages and templates.
The agent contacts candidates on WhatsApp, asks the questions and evaluates them. The video shows how it works and where you follow conversations; the articles explain how to configure it and why it sometimes makes certain decisions.
12 articles
- What happens if the candidate doesn't reply (follow-up and 24-hour window)The automatic follow-up after 6 hours, the expired WhatsApp chat and how to contact a candidate again with a template.
- How the agent talks to candidatesThe path of the WhatsApp conversation: opening, questions, evaluation, outcome, language, skipped questions and handover to a person.
- What the Agent is and what you can configureThe Agent section sets the WhatsApp profile, language, empathy, templates, FAQs and rules of the AI assistant that talks to candidates.
- How to set up the Agent's FAQsEnter the answers the agent gives to candidates' most common questions, valid in all campaigns; what general knowledge is.
- How to customize interview outcome and closing messagesEdit the messages the agent sends after the interview (fit, not a fit, to hire) and when you manually mark a candidate as not a fit.
- How to edit the agent's WhatsApp templatesEdit the messages the agent sends with a template: first contact, follow-up, interview outcomes and manual rejection. Meta approves each template within 48 hours.
- Why did the agent discard a candidate?How to understand why a candidate turned out not to be a fit (Evaluation tab, filters, criteria, answers) and how to step in.
- Why doesn't the evaluation match the chat?The evaluation is based on the conversation and a few details from the CV, like the date of birth. What to check when the outcome seems different from what you read in the chat, and how to correct it.
- How to set up human intervention rulesDecide when the agent stops the conversation and hands it to a person; default and custom rules.
- How to set the agent's empathy levelChoose how much the agent adapts the tone and wording of questions: None, Low, Medium, High.
- The agent said something wrong or asked for a CV or videoWhere the agent gets its information, where to correct it, how to step into the chat and how to report it. Why it sometimes asks for a CV or a video.
- Edit an agent template: text, image, variables and buttonHow to change one of the agent's WhatsApp messages from the Agent section, with an image, variables and a button. You can't create a free-standing template: every template is tied to an agent action.