Common issues for interview managers
Logging in, positions you can't see, candidates who can't find slots, wrong outcomes, time off.
Updated on Oct 12, 2026
Logging in and positions
I can't log in. Go to app.klaaryo.com, enter your email and click Get access link. See How you log in to Klaaryo as an interview manager.
I can't see a position, or I see "It seems you’re not assigned to any store". You're not linked to that location or position yet. Ask your HR contact.
Sessions and candidates
The candidate can't see the slots. Open Sessions overview and hover over the session's Not bookable label: the message tells you why.
| Reason | What to do |
|---|---|
| Too soon: the slot is closer than the minimum notice | Open sessions further ahead |
| Too far: the slot is beyond the maximum notice | Open sessions closer in time |
| Session full | Add more spots or create a new session |
| Position paused or not assigned | Check in Criteria and demand or ask your HR contact |
I just created a session for tomorrow morning and nobody is booking. It's probably under the minimum notice your company set.
I want to read the candidate's chat. It's not on your platform: ask your HR contact.
Outcomes and no-shows
I gave the wrong outcome. The outcome can't be changed from your platform: write to your HR contact right away. An admin fixes it from the campaign.
Time off and changes
I'm going on vacation or moving to another store. Let your HR contact know: they can assign your positions to a colleague and decide whether to hand over the interviews already scheduled or cancel them.
Support
How do I contact Klaaryo? From the Home page, click Support.
Related articles
- How you log in to Klaaryo as an interview managerThe access link you get on WhatsApp or by email, and what to do if it doesn't work.
- Your platform: what you'll find on the Home pageWhat you can do as an interview manager, and what your HR contact handles instead.
- Create an interview sessionOpen the time windows where candidates book: date, times, positions, location, type, group type and slots.
- Manage sessions and interviewsSessions overview: session statuses, candidate CVs, editing or canceling a session, rescheduling or canceling an interview, discarding a candidate.
- Give the outcome after the interviewMark To hire, Suitable, Not suitable or No show, from the app or by replying on WhatsApp.
- Pending invitation requestsWith manual invitation, you decide which suitable candidates to invite to the interview.
- Criteria and demand: suspend a position and choose the criteriaAsk to suspend or reactivate a position and choose which candidates count as suitable.
- Choose how to receive interview notificationsPer interview, per session or with the 5:00 PM daily recap.