I invited the candidate but they can't see the slots
Why an interview session shows as "Not bookable" and how to make it available to candidates again.
Updated on Oct 12, 2026
Where to find it: Agenda → sessions. At the bottom, each session shows whether it's Bookable (green) or Not bookable (red).
How to find the reason
Hover over the Not bookable label: the message explains why candidates can't book that slot. In the example, the session is "Outside booking limits — Too last-minute · minimum 1 day notice".
Most common reasons and what to do
| Reason | What to do |
|---|---|
| Too last-minute: the slot is closer than the minimum booking notice | Add slots further out, or reduce the minimum notice in Settings → Interviews → Interview rules (article 3) |
| Too far out: the slot goes beyond the maximum lead time | Increase the maximum lead time or create the session later on |
| Session full: all spots are booked | Increase the number of spots or create a new session |
| Campaign paused or no campaign linked to the session | Reactivate the campaign or link the session to the right position |
Sessions with few bookings
If a session is less than 30% booked and is coming up soon, Klaaryo flags it on the card with the Recover candidates button. The button opens the campaign on the Candidates tab, already filtered on suitable candidates waiting for an invitation and on unsuitable ones. Select the candidates you want to recover and click Invite to interview in the bottom bar.
Why a candidate gets no slots even when there are bookable sessions
- Distance: the agent only offers slots at the locations closest to the candidate, within 300 km of where they are. If no useful session is close enough, the invitation isn't sent.
- Already canceled: anyone who canceled an interview for this position doesn't get new slots. If you want to recover them, invite them by hand from the Inbox or offer them another position.
- Slots already offered: the agent doesn't offer slots it has already offered, and it tells the candidate so.
When you add new availability or reactivate a campaign, invitations to waiting candidates may all go out at once.
Common issues
- The candidate replied to the invitation but gets no options. All of the campaign's sessions are not bookable for them at that moment: check the labels in the agenda.
- I just created the session for tomorrow morning. With a minimum notice of 1 day, the session isn't bookable: this is the most common case.
Related articles
- How to connect Google Calendar or Outlook to KlaaryoConnect your calendar to avoid double bookings with your other commitments and to add interview events automatically.
- How to create and manage interview sessionsCreate a session with date, times, recurrence, positions, type (On-site, Call, Video), group type and slots; edit it, download its data or cancel it.
- How to enter an interview outcomeAfter the interview, mark To hire, Suitable, Not suitable or No show, add a note or use Skip; what to do if you entered the wrong outcome.
- What the Interviews section is and how to navigate itAll interviews to monitor sessions and interviews, Manage my interviews to work on your sessions; filters, At risk/Partial/Good statuses and the Home page of the interview managers' platform.
- How to handle pending invitation requestsWith manual invitations, candidates who pass the assessment wait here for your decision: Invite or Do not invite.
- I get too many (or no) interview notifications: what to checkCheck the interview notification mode: Per interview, Per session or Daily recap at 5:00 PM.
- Reschedule or cancel an interviewWho can move or cancel an interview that's already booked, how the candidate moves it from WhatsApp and which reminders they get.
- Interview rules: booking window, rescheduling and confirmationsHow to decide how far in advance candidates can book an interview, how many times they can move it, and whether the interview manager has to confirm it.