The interview manager can't log in or can't see their campaigns
What to check when a store manager can't get into Klaaryo or can't find campaigns and interviews.
Updated on Oct 12, 2026
The interview manager can't get in or can't see their campaigns? Usually the access link, the right job title or the link to the location is missing.
Where to find it: Settings → Organization → Staff
If they can't log in
- Go to Settings → Organization → Staff.
- Look for the interview manager. If they aren't there, create them. See How to add an interview manager.
- Check that the email and phone number are correct.
- From the … menu on their card, click Copy access link and send it to them. See Give an interview manager access with the access link.
Or the interview manager can enter their email on the login page and click Get access link.
If they log in but can't see campaigns or interviews
- In Staff, open the interview manager.
- Check that they have a job title with the Hiring manager flag.
- Check that they are linked to the right locations.
- Open the campaign and check the Stores you are hiring for.
- Check that they are the campaign's interview manager.
If the interview manager is set on the campaign but doesn't have access to the location, the app shows a warning. Use the button in the warning to add them to the location.
Good to know
- If they aren't linked to any location, the interview manager sees "Sembra che tu non sia responsabile di nessuna sede".
- To change a campaign's interview manager, use Replace Manager in the campaign's Interviews tab: you choose whether to hand over the interviews already booked or cancel them.
- The agent doesn't invite candidates until the interview manager sets their availability.
Common issues
The access link doesn't work anymore. The link is valid for 30 days. Copy it again from Staff and send it again, or the interview manager can ask for a new one with Get access link. They can also log in with their Google or Microsoft account.
They see the campaigns but not the interviews. Check that the interviews are assigned to them as interview manager and that they have set their availability.
The interview manager doesn't get WhatsApp messages. Check the number on their card in Staff, with the international prefix. If your company uses a connected ATS, fix the number in the ATS too: otherwise the sync puts it back the way it was. If the number is right and messages still don't arrive, open a request from the support chat.
Still nothing? Open a request from the support chat: click Support in the sidebar.
Related articles
- How to add an interview managerCreate an employee in Staff, give them the job title that handles interviews, link them to locations and groups, or import many people from a CSV.
- How to create a locationAdd a location with name, address, type and interview managers, import many locations from a CSV and set up the address search.
- How to manage interview manager groupsGroup interview managers by area or team from the Groups tab in Staff; create, edit and delete a group.
- What Organization is: locations, staff and job titlesHow Klaaryo represents your company: locations, employees and interview managers, groups and job titles, and what they are for.
- What a Job title isJob titles are the levels in your company; they decide who can manage applications and who supervises whom.
- User roles and permissions: what each role seesAdmin, recruiter and interview manager: what each one sees and can do, how to add a user and give them visibility.
- Your profile: log out, switch account or workspaceWhere your user menu is, how to log out, switch to another workspace or use several accounts in different tabs.
- Give an interview manager access with the access linkHow to get the personal link an interview manager uses to log in to Klaaryo and see their interviews, and how to send it to them.