Inbox and candidates
Chats, evaluations and candidate status.
The Inbox holds all conversations with candidates: you can read them, step in manually and correct the status. The video shows how to find your way; the articles go into evaluations, statuses and the Talent pool.
11 articles
- Other actions you can take from the candidate's chatCopy the phone number, step in with a template, view the CV, copy the chat link or text, and refresh it.
- How conversations work: threads, channels and multiple campaignsIn Klaaryo there's only one conversation per person, split into threads, even if the candidate is in several campaigns or changes channel.
- How to leave feedback on an agent conversationRate an agent conversation, positive or negative, or the individual generated messages, to point out what worked.
- How to step into a conversation manuallyTurn off the agent and write to the candidate yourself; if the chat has expired after 24 hours of inactivity, reopen it with a template.
- Manual or automatic interview invitation: what's the differenceWith Automatic invitations the agent invites the eligible candidate right away; with Manual, the interview manager first decides whether to invite them.
- How to search and filter conversations in the InboxSearch by name, filter by campaign, chat status and candidate status, and keep simulated chats separate.
- What the Inbox is and what you'll find in itThe Inbox collects your chats with candidates and interview managers from the campaigns you're part of, with status filters and simulated chats.
- Candidate statuses: what they mean and how to correct themList of candidate statuses, the rules the agent uses to update them, how to correct a wrong status or "Not interested", and why a candidate stays "To contact".
- How to read the candidate's evaluationThe Evaluation tab shows outcome, reasons, score, criteria and questions: it explains why the agent considered the candidate a fit or not.
- Candidates who don't come in or stay "To contact"Why a candidate stays "To contact", how to check it in the Inbox, and how to start the evaluation you need right away. What to check if candidates don't come in at all.
- Talent pool: find a candidate and add them to another campaignThe Talent pool collects all the candidates in your workspace. How to search for them, organize them into lists, add them to another campaign, and upload new ones.