Candidates who don't come in or stay "To contact"
Why a candidate stays "To contact", how to check it in the Inbox, and how to start the evaluation you need right away. What to check if candidates don't come in at all.
Updated on Oct 12, 2026
There are two different situations: the candidate is in Klaaryo but the agent doesn't contact them (they stay To contact), or the candidate doesn't come into Klaaryo at all.
Where to find it: campaign → Candidates tab → Pipeline stage column; to check, Inbox → candidate's chat → History tab.
The candidate stays "To contact"
It means their application in this campaign is blocked by another of their applications in another campaign. The agent evaluates a candidate in one campaign at a time: this one will start when the other one has an outcome. See How a candidate in several campaigns works.
Steps: check the reason
- Open the Inbox and look for the candidate with Search by name.
- Open the chat and look at the conversation and the History tab.
- If there's an evaluation in progress in another campaign, that's why this one doesn't start.
Steps: start the application you need right away
Use this only if it's urgent: it interrupts the evaluation in progress in the other campaign.
- In the candidate's chat, open Quick actions (lightning icon).
- Click Stop assessment and assign the result of the evaluation in progress yourself.
- Open the History tab and find the application for the campaign you need.
- Click Schedule as next. The evaluation starts in that campaign.
If the evaluation in progress hasn't closed yet, the app shows Wait for it to finish or force the current evaluation to close to schedule the next one!.
The candidate doesn't come into Klaaryo
- You post job ads directly on Indeed: applications arrive by email. Check the setup on Indeed: see How to receive Indeed applications in Klaaryo.
- You have a connected ATS: applications arrive through the sync. See the section for your ATS.
- You imported a file: check the Import history. See Import candidates: upload CVs or a CSV file.
If the agent doesn't contact any candidate in the campaign
The problem is with the campaign, not the single candidate. Check that:
- the campaign is Active, not Paused or in Draft;
- in the Settings tab → Setup, Automatic pre-screening is on. If it's off, applications are only collected.
Common issues
I stopped the evaluation but the new one doesn't start. Check in the History tab that you clicked Schedule as next on the right application.
The candidate used "Stop communications". They paused WhatsApp messages: the agent won't write to them until they turn them back on.
Messages to candidates are going out more slowly than usual. Klaaryo has no limit on conversations per day. Meta's (WhatsApp) sending limits apply, and they vary from customer to customer based on how the number has been used. To find out your limits, contact your Klaaryo representative.
Related articles
- Other actions you can take from the candidate's chatCopy the phone number, step in with a template, view the CV, copy the chat link or text, and refresh it.
- How conversations work: threads, channels and multiple campaignsIn Klaaryo there's only one conversation per person, split into threads, even if the candidate is in several campaigns or changes channel.
- How to leave feedback on an agent conversationRate an agent conversation, positive or negative, or the individual generated messages, to point out what worked.
- How to step into a conversation manuallyTurn off the agent and write to the candidate yourself; if the chat has expired after 24 hours of inactivity, reopen it with a template.
- Manual or automatic interview invitation: what's the differenceWith Automatic invitations the agent invites the eligible candidate right away; with Manual, the interview manager first decides whether to invite them.
- How to search and filter conversations in the InboxSearch by name, filter by campaign, chat status and candidate status, and keep simulated chats separate.
- What the Inbox is and what you'll find in itThe Inbox collects your chats with candidates and interview managers from the campaigns you're part of, with status filters and simulated chats.
- Candidate statuses: what they mean and how to correct themList of candidate statuses, the rules the agent uses to update them, how to correct a wrong status or "Not interested", and why a candidate stays "To contact".