How to write a job role's screening questions

The questions are the path the agent follows on WhatsApp with every candidate for the job role.

Where to find it: Recruiting → Job roles → open the job role → Questions block → Edit. For a single campaign: campaign → Settings tab → Conversation block → Questions → Edit.

Steps

1. Open the job role and click Edit in the Questions block.
2. Choose and customize the Filter questions, that is, the ones for all candidates. For a new question, use Add question.
3. For an alternative path, click Add conditional question and set which question follows based on the answer.
4. Insert variables where needed: $ROLE, $LOCATION, $COMPANY.
5. Put the questions in the right order.
6. Save and test the path from the campaign with Test the conversation. See How to test a campaign before launch.

Question types

• Standard: asked to everyone. E.g. Are you available to work shifts?
• Conditional: depends on the previous answer. E.g. if they answer "No" about shifts, ask Which days are you available?
• With variables: the text adapts to the campaign.
  • $ROLE → name of the position. Do you have experience as $ROLE?
  • $LOCATION → the campaign's location. Can you get to our $LOCATION location?
  • $COMPANY → company name shown to the candidate.

Variables take their values from the campaign (e.g. Job position, Company name, locations).

How to write effective questions

• Ask 3–6 questions. For operational roles (food service, retail, logistics), 3–4 are enough.
• Beyond 8 questions, many candidates drop out.
• Start with general questions (availability), then move to specific ones.
• Ask about objective facts, with a clear expected answer.

Sensitive questions

• Age: ask Are you 18 or older?, not How old are you?.
• Nationality or residence permit: check with your legal team first.
• Health: don't ask about health in pre-screening.

Examples by industry

• Food service: availability on weekends and holidays; experience in kitchen, dining room or bar (how many years); split shifts; getting to the location.
• Retail: weekend availability; sales experience; part-time or full-time.
• Logistics: C license, CPC or forklift license (which one); night shifts; years in a warehouse.

Good to know

• Non-negotiable requirements go in Filters. Nice-to-have ones go in Evaluation criteria. Every filter must have a linked question.
• The agent's Empathy Level changes how questions are phrased. With None, the agent asks them exactly as you wrote them.
• The agent skips a question only if it's sure the candidate has already answered, for example earlier in the chat.
• If the candidate is in several campaigns, the agent remembers their answers for 60 days. See How a candidate in several campaigns works.
• Changes to the job role's questions don't carry over on their own to campaigns that already exist. See How to edit, duplicate or archive a job role.