Klaaryo at a glance: how it works

Klaaryo is an HR platform. An AI agent contacts candidates on WhatsApp, asks the screening questions, evaluates them and books interviews. It also handles pre-onboarding: document collections, forms and contracts.

You still make the decisions: who to hire, who to reject, when to step in. Klaaryo takes the repetitive work of the first contact off your plate.

Where to find it: all sections are in the sidebar of app.klaaryo.com.

How it works, in short

1. You create a job role: questions, filters and evaluation criteria for a position.
2. You open a campaign: you apply the job role to an actual search (e.g. Addetto/a vendite – Roma).
3. Candidates come into the campaign: from job boards, from an ATS, or you import them.
4. The agent contacts them on WhatsApp, asks the questions and evaluates them.
5. Suitable candidates book an interview in the interview managers' slots, automatically or after your invitation.
6. After the interview, the interview manager enters the outcome. For people who get hired, you can start a collection of documents and contracts.

The sidebar items

Klaaryo is made of five modules: ATS, Recruiting, Pre-boarding, Onboarding and induction and Performance. The items you see depend on the modules active in your workspace and on your user role. See Klaaryo modules: what's in your workspace.

Notifications

• Notifications: the app's alerts.
• Intervention requests: the cases the agent doesn't handle on its own (e.g. a candidate who asks to talk to a person). See What a human intervention request is and how it differs from the Inbox.

Main menu

• Recruiting → Campaigns: each campaign is an open search, with candidates, job ad and settings. See What a campaign is and how it differs from a job role.
• Recruiting → Interviews: All interviews to monitor sessions, Manage my interviews to create and manage your own. See What the Interviews section is and how to navigate it.
• Recruiting → Job roles: the reusable template of a position (questions, filters, criteria, FAQs). See What a job role is in Klaaryo.
• Pre-onboarding → Collections, Forms, Contracts: documents, forms and signatures for new hires. See What a document Collection is.
• Agent: the agent's name, description, language, empathy level, templates and intervention rules. See What the Agent is and what you can configure.
• Talent pool: all the candidates in your workspace, including those outside campaigns.
• Inbox: conversations with candidates and interview managers. See What the Inbox is and what you'll find in it.

Other

• Open positions: opens your workspace's public career page, which is created automatically and shows the active positions. From there you copy the link or QR code of each position.
• Analytics (BETA): the numbers for candidates, conversations and interviews. It opens in a new window. See How to read the data in the Analytics module.
• Settings: language, time zone, templates, interview rules, integrations, job boards and organization (locations, staff, job titles). See What you'll find in Settings.
• Support: opens the support chat inside the app. See How to contact Klaaryo support.

Good to know

• Each user sees the campaigns they're part of (as owner, collaborator or interview manager). See User roles and permissions: what each role sees.
• Klaaryo has two platforms. Admins and recruiters use the one described here, on a computer only. Interview managers log in to a platform dedicated to interview sessions, which works on both computer and phone: see the "For interview managers" collection.
• Changes to job roles and campaigns only apply to new conversations, not to the ones already started.
• The agent starts in the campaign's language and then keeps the language the candidate writes in.
• You change the app language in Settings → System → General. See How to change the app and notification language.
• Before launching a campaign, test it with Test the conversation. See How to test a campaign before launch.